Customer Privacy Policy
Introduction
This privacy notice tells you what to expect us to do with your personal information.
- Contact Details
- What information we collected, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact Details
Post: The Granary, Overday Farm, Luppitt, Honiton, Devon, EX14 4RZ
Telephone: 07760 665378 (Project Manager, Gavin Saunders)
Email:
Project Manager: [email protected]
Project Administrator: [email protected]
Chair of Board of Directors: [email protected]
What information we collect, use, and why
We collect or use the following information to provide services for our members:
- Names and contact details
- Addresses
- Gender
- Pronoun preferences
- Occupation
- Third party information (such as family members or other relevant parties)
- Financial data (including income and expenditure)
- Transaction data (including details about payments to and from you and details of products and services you have purchased)
- Usage data (including information about how you interact with and use our website, products and services)
- Records of meetings and decisions
- Details of land holdings including maps and environmental information
We collect or use the following personal information for information update purposes:
- Names and contact details
- Addresses
- Marketing preferences
We collect or use the following personal information for research purposes:
- Names and contact details
- Addresses
- Details of land holdings including maps and environmental information
We collect or use the following personal information for dealing with queries or complaints:
- Names and contact details
- Address
- Information relating to health and safety (including incident investigation details and reports and accident book records)
- Correspondence
- Location data
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services to our members are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We are collecting information from persons who are members of our organisation, in order to develop plans for future environmental grants and agreements which may involve the persons from whom information is collected.
Our lawful bases for collecting or using personal information for information update purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We are collecting information from persons who are members of our organisation, in order to provide updates to them about progress with our activities and services.
Our lawful bases for collecting or using personal information for research purposes:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We are collecting information from persons who are members of our organisation, in order to develop plans for future environmental grants and agreements which may involve the persons from whom information is collected.
Our lawful bases for collecting or using personal information for dealing with queries or complaints are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We are collecting information from persons who are members of our organisation, in order to be able to answer queries relating to our activities, and the impact of those activities on our members’ interests.
Where we get personal information from
- Directly from you
- Publicly available sources
- Profession service providers
How long we keep information
Our Information Retention Schedule is as follows:
We will retain information initially for one year beyond the end of the Landscape Recovery Project Development Period (April 2027). If the Luppitt Landscape Partnership continues to a Project Implementation Period, we will revise this Retention Schedule to continue to hold information for the period of the Implementation Period.
Who we share information with
- Others we share personal information with
- Professional or legal advisors
- Professional consultants
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated: 9 October 2024